Return & Refund Policy

Return & Refund Policy

At Zamzama Collection, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, our Return & Refund Policy is designed to make the process simple, fair, and transparent.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unwashed, and in its original condition.

  • All original tags, labels, and packaging must be intact.

  • Returns must be initiated within 7 days of receiving your order.

  • Customized, altered, or personalized items are non-returnable, unless they arrive damaged or defective.

How to Initiate a Return

  1. Contact our customer support team at ms2662149@gmail.com with:

    • Your order number

    • The reason for return

    • Photos of the product (if damaged or defective)

  2. Our support team will review your request and provide a Return Authorization along with instructions on how to send the item back.

  3. Do not send the product back without prior authorization, as unauthorized returns may not be accepted.

Return Shipping

  • Customers are responsible for the return shipping charges, except in cases of damaged, defective, or incorrect items.

  • We recommend using a trackable shipping method to ensure the safe return of the item. Zamzama Collection is not responsible for items lost during return transit.

Refund Process

Once your return is received and inspected, we will notify you via email about the status of your refund. Refunds are processed as follows:

  • Full Refund: For items returned in original condition.

  • Partial Refund: May be issued for items that show signs of use or missing packaging/tags.

  • Damaged/Defective Items: Full refund or replacement will be issued without deduction.

Refunds are credited to the original payment method within 7–10 business days after the return is approved. Please note that bank processing times may vary.

Exchanges

  • Currently, we do not offer direct exchanges. Customers can return an item for a refund and place a new order if they wish to select a different size, color, or style.

  • For items received damaged or defective, we may provide a replacement instead of a refund upon request.

Non-Returnable Items

  • Customized or personalized items

  • Items damaged due to improper use or washing

  • Sale or clearance items (if marked as final sale)

Customer Support

If you have any questions regarding your return, refund, or order status, our support team is available to assist you at ms2662149@gmail.com. We aim to respond to all inquiries within 24 hours.

At Zamzama Collection, your satisfaction is our priority. Our goal is to make returns and refunds easy, transparent, and stress-free, ensuring you shop with confidence every time.